29bed Privacy Policy – Complete Details on How We Collect and Protect Your Personal Information

29bed A responsible online gaming and betting platform that places the highest importance on user privacy. This Privacy Policy explains what data we collect, why we collect it, how we use it, and what rights you have.

This Policy 29bedApplies to all services on — including the website, mobile app, live chat, and email communications. When you use our platform, some information is provided by you directly and some is collected automatically.

This Privacy Policy has been developed in accordance with international data protection standards. Our Data Protection Officer (DPO) reviews and updates this policy on a regular basis.

29bed Two types of data are collected: information you provide directly and information collected automatically while using the platform.

Information you provide directly:

• Full name, date of birth, gender
• Email address and mobile number
• Residential Address
• National ID or passport number (for KYC verification)
• Payment information (Mobile Pay/Nagad/Rocket account number)
• Messages and communication records sent to support

Automatically Collected Data:

• IP address and device type
• Browser Information & Operating System
• Platform activity logs (login time, betting history)
• Data collected via cookies and tracking pixels
• Location data (subject to your permission)

29bed Collected data is used for the following purposes. The legal basis for each purpose is outlined below:

For consent-based purposes such as marketing emails, you may withdraw your consent at any time. This will not affect your account or access to our services.

29bed Your personal data is never sold. However, it may be shared with specific third parties in the limited circumstances described below:

• Payment Providers: Mobile Pay, Nagad, Rocket — only the information necessary to process transactions.
• KYC Verification Services: Licensed providers for identity verification.
• Technology Partners: Cloud storage and infrastructure service providers – bound by strict confidentiality agreements.
• Law Enforcement: Where required by court order or legal obligation.
• Responsible Gaming Organizations: Limited information related to gaming addiction support.

If 29bed undergoes a change in business ownership (merger or acquisition), users will be notified in advance and the protection of their data will be guaranteed.

29bed Cookies and similar tracking technologies are used to enhance your browsing experience and operate platform services. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme).
• Analytics Cookies: For analysing and improving platform usage.
• Marketing Cookies: To show personalised offers (subject to your consent).

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the platform's functionality.

29bed Your data is retained only for as long as necessary. Retention periods vary depending on the type of data and the purpose for which it was collected.

• Account Information: For the duration of active account use and 5 years after closure (as required by law).
• Transaction Records: 7 years from the date of the last transaction.
• KYC Documents: Up to 5 years after account closure.
• Support Contact: 2 years after resolution.
• Marketing Data: Deleted immediately upon withdrawal of consent.
• Cookie Data: 30 days to 1 year, depending on cookie type.

Under international data protection principles, you have the following rights. To exercise any of these rights, contact us at support@29bed.biz:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: Request to restrict the processing of your data in specific circumstances.
• Right to Portability: The right to receive your data in a structured, portable format.
• Right to Object: Right to object to the processing of your data for specific purposes.
• Right to Withdraw Consent: The right to withdraw from consent-based processing at any time.

We will respond within 30 days of receiving your request. For complex cases, an additional 60 days may be required, and you will be informed of the reason.

29bed For users aged 18 and above only. We do not knowingly collect data from minors. Age verification is mandatory at registration.

• Date of birth is verified at the time of registration.
• Proof of age documentation may be requested in cases where age is in doubt.
• If a user is identified as a minor, their account will be immediately closed and all associated data deleted.

29bed We follow the highest industry standards to protect your data. Our security infrastructure is protected across multiple layers.

• 256-bit SSL/TLS Encryption: On all data transfers.
• Two-Factor Authentication (2FA): For account access.
• Firewall & Intrusion Detection: To prevent unauthorized access.
• Regular Security Audits: By third-party security experts.
• Data Backup: Across multiple secure locations.
• Staff Training: Regular staff training on data protection.

That said, no technical measure is 100% foolproof. Please take precautions on your end — use a strong password and never share your login credentials with anyone.

29bed This Privacy Policy may be updated from time to time. The method of notification will vary depending on the nature of the changes:

• Minor Changes: A notice on the website and an updated "Last Updated" date at the top of the page.
• Major Changes: Advance notification via your registered email or SMS.
• Fundamental Changes: Your consent to the updated policy will be obtained upon logging into the platform.

Continued use of the platform after changes take effect constitutes acceptance of the updated policy. We recommend reviewing this page periodically.

For any questions, requests, or complaints regarding this Privacy Policy, please contact our data protection team:

• Email: support@29bed.biz
• Live Chat: Active on the website 24/7
• Response Time: Typically within 24–48 business hours

If you are not satisfied with our response after contacting us, you have the right to file a complaint with the relevant regulatory authority.